Easy Returns Policy

Shop with Confidence at RaRa Deals

At RaRa Deals, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, our Easy Returns Policy makes the return process simple, fair, and hassle-free.

Please read the following policy carefully before requesting a return.

Return Eligibility

You may request a return if:

You received the wrong product.
The product arrived damaged or defective.
The product is missing parts or accessories.
The item does not match the product description.
You received an incorrect size, colour, or variation due to seller error.
The product qualifies under the seller’s return policy.

All return requests are subject to verification and approval.

Return Request Period

Customers should submit a return request within the return period displayed on the product page or order details.

To avoid delays, we recommend submitting your request as soon as you notice the issue.

Return Conditions

To be eligible for a return, the product should:

Be in its original condition.
Include all original accessories, manuals, and packaging.
Not show signs of misuse or intentional damage.
Include the original invoice or proof of purchase where applicable.

Products that do not meet these conditions may not qualify for a return.

Non-Returnable Items

For hygiene, safety, legal, or product-specific reasons, some items may not be eligible for return, including:

Opened or used personal care products
Perishable goods
Customized or personalised items
Digital products or downloadable content
Gift cards or vouchers
Products marked as “Non-Returnable” on the product page

How to Request a Return

Returning a product is easy:

Sign in to your RaRa Deals account.
Go to My Orders.
Select the order you want to return.
Click Request Return (if available).
Choose the reason for your return.
Upload photos if requested.
Submit your request.

Our team or the seller will review your request and provide further instructions.

Return Review Process

After receiving your request:

Your return request will be reviewed.
Additional information may be requested if necessary.
Once approved, return instructions will be shared.
After the returned item is received and inspected, the refund or replacement process will begin.

Refunds

If your return is approved, your refund will be processed using the original payment method whenever possible.

Depending on the payment provider or financial institution, processing times may vary.

Replacements

If a replacement is available, the seller may send a replacement product instead of issuing a refund.

Replacement availability depends on stock and seller policies.

Return Shipping

Return shipping arrangements may vary depending on:

The reason for the return.
The seller’s return policy.
Marketplace guidelines.

Customers will be informed about any applicable return shipping instructions during the return process.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Do not discard the original packaging.
Take clear photos of the product and packaging.
Contact RaRa Deals Support as soon as possible.
Submit your return request with the required evidence.

Prompt reporting helps us resolve your issue more quickly.

Return Policy Misuse

To protect our marketplace, RaRa Deals reserves the right to decline return requests that involve:

Fraudulent claims
Excessive misuse of the return system
Intentional product damage
False or misleading information

Need Assistance?

If you need help with a return, our Customer Support Team is here to assist you.

You can contact us through:

Customer Support Centre
Contact Us page
Email Support
Live Chat (when available)

Our Commitment

At RaRa Deals, we strive to provide a shopping experience built on trust, transparency, and customer satisfaction. Our Easy Returns Policy is designed to give you confidence when shopping while ensuring a fair process for both customers and sellers.

Thank you for shopping with RaRa Deals.