Seller Support Guidelines

Welcome to RaRa Deals Seller Support

Thank you for choosing RaRa Deals as your online selling partner. Our goal is to help every seller build a successful business by providing a secure marketplace, reliable support, and a smooth selling experience.

Please read these guidelines carefully to ensure your store operates successfully and complies with our marketplace standards.

1. Seller Responsibilities

As a seller on RaRa Deals, you are expected to:

Provide accurate and complete product information.
Upload genuine and high-quality product images.
Maintain sufficient inventory for listed products.
Process and dispatch orders promptly.
Respond professionally to customer enquiries.
Follow all RaRa Deals marketplace policies.
Comply with all applicable laws and regulations of Nepal.

2. Product Listing Guidelines

Every product listing should include:

Clear product title
Accurate product description
Correct category
High-quality images
Price
Available stock
Product specifications
Color and size options (if applicable)
Warranty information (if available)

Do not upload misleading or copied content.

3. Product Image Standards

For the best customer experience:

Use high-resolution images.
Ensure products are clearly visible.
Use clean and professional backgrounds.
Show multiple product angles whenever possible.
Do not use watermarks or promotional text on images.
Display only the product being sold.

4. Pricing Policy

Sellers should:

Display accurate prices.
Honour advertised prices.
Clearly mention discounts and offers.
Avoid misleading pricing practices.

RaRa Deals reserves the right to remove listings with incorrect or deceptive pricing.

5. Inventory Management

Keep your inventory updated to avoid cancelled orders.

Always:

Update stock regularly.
Mark unavailable products as out of stock.
Remove discontinued products promptly.

6. Order Fulfilment

Once an order is received:

Confirm the order promptly.
Pack products securely.
Ship within the promised timeframe.
Provide accurate shipment information.
Ensure products match the order details.

Timely fulfilment helps maintain customer trust.

7. Returns & Refunds

Sellers are expected to:

Cooperate with valid return requests.
Process approved refunds promptly.
Replace damaged or incorrect items when applicable.
Follow the RaRa Deals Return & Refund Policy.

8. Prohibited Products

The following products are not allowed on RaRa Deals:

Counterfeit or fake products
Illegal items
Stolen goods
Dangerous or prohibited products
Products that violate intellectual property rights
Fraudulent or misleading listings

Listings that violate these rules may be removed without prior notice.

9. Customer Service Standards

Excellent customer service is essential.

Sellers should:

Respond politely and professionally.
Answer customer questions promptly.
Resolve complaints fairly.
Respect customers at all times.
Provide accurate product information.

10. Account Security

Protect your seller account by:

Keeping your password confidential.
Enabling additional security features when available.
Never sharing login credentials.
Reporting suspicious activity immediately.

11. Marketplace Compliance

Sellers must comply with all RaRa Deals policies.

Failure to comply may result in:

Product removal
Store warnings
Temporary suspension
Permanent account termination
Legal action where applicable

12. Seller Performance

To maintain a healthy marketplace, we encourage sellers to:

Maintain a high order fulfilment rate.
Keep cancellation rates low.
Deliver orders on time.
Receive positive customer reviews.
Provide quality products and reliable service.

Strong seller performance improves customer trust and may increase product visibility.

13. Need Assistance?

If you need help with your seller account, product listings, payments, orders, or technical issues, our Seller Support Team is here to assist you.

You can contact us through:

Seller Support Centre
Email Support
Live Chat (when available)
Help Centre

Our Commitment

RaRa Deals is committed to building a trusted marketplace where sellers and customers can grow together. By following these guidelines, you help create a reliable, transparent, and enjoyable shopping experience for everyone.

Thank you for being a valued seller on RaRa Deals.

RaRa Deals — From Rara to Every Doorstep. 🇳🇵