Return & Refund Policy

Effective Date: August 13, 2026
Last Updated: August 13, 2026

RaRa Deals Pvt. Ltd. (“RaRa Deals”, “we”, “us”, “our”) operates a multi-vendor online marketplace through its website, mobile applications and related digital services.

This Return & Refund Policy explains when customers may request a return, replacement or refund for eligible purchases made through RaRa Deals.

1. Eligibility for Return or Replacement

Customers may request a return or replacement where an eligible product is:

• Damaged during delivery

• Defective or not functioning as described

• Different from the product ordered

• Missing an item, component or accessory that was included in the listing

Return eligibility may also depend on the product category, Seller's applicable policy, product condition and applicable law.

2. Return Request Period

A return or replacement request should generally be submitted within 7 days from the date the product is delivered.

Requests submitted after 7 days may not be accepted unless required by applicable law or specifically approved by RaRa Deals or the Seller.

3. Condition of Returned Products

Where applicable, the customer should keep the product:

• In its original condition

• With original packaging

• With accessories, manuals and included components

• With tags, labels and other included materials

Products that have been intentionally damaged, materially used, altered or misused may not qualify for return or replacement, subject to applicable law.

4. Verification

RaRa Deals or the relevant Seller may request:

• Photos

• Videos

• Product information

• Order information

• Packaging images

• Other reasonable evidence

This information may be used to verify the return or replacement request.

5. Replacement

For eligible cases, Seller replacement is the primary resolution.

Where a replacement is approved, the Seller or RaRa Deals will coordinate the replacement process according to product availability and applicable marketplace procedures.

6. Refunds

RaRa Deals does not guarantee a cash refund for every eligible return.

Where a refund is required under applicable law, payment-provider rules or a specific approved circumstance, the refund will be processed using an applicable payment method and within the applicable processing period.

7. Missing or Wrong Items

If an order contains a wrong or missing item, the customer should report the issue within 7 days of delivery.

RaRa Deals may verify the Order before approving a replacement or other appropriate resolution.

8. Damaged Products

Customers should inspect products after delivery where reasonably possible.

If a product arrives visibly damaged, customers should preserve the packaging and provide clear photographs or videos when submitting the request.

9. Non-Eligible Situations

A return or replacement may be declined where the issue results from:

• Customer misuse

• Accidental damage after delivery

• Unauthorized modification or repair

• Normal wear and tear

• Incorrect use contrary to product instructions

• Missing required evidence where verification is necessary

• A change of mind, where the product/category does not provide such a return right

This section does not limit any mandatory rights available to consumers under applicable law.

10. Seller Responsibility

Sellers are responsible for supplying products that match their listings and for cooperating with approved return and replacement requests.

Repeated failure by a Seller to comply with marketplace return requirements may result in Seller performance action.

11. Shipping of Returned Products

Where a return is approved, RaRa Deals or the Seller may provide instructions regarding return collection, drop-off or shipment.

The applicable return shipping responsibility may depend on the reason for return, product category, Seller policy and applicable law.

12. Refund Processing

Where a refund is approved, the actual time required may depend on:

• Payment method

• Payment gateway

• Bank

• Financial institution

• Refund processing system

RaRa Deals will initiate the applicable refund process where it is responsible for doing so.

13. Customer Responsibility

Customers must provide accurate information when submitting a return or replacement request.

Fraudulent, repeated or abusive return claims may result in account restrictions or other appropriate action.

14. Policy and Legal Rights

Nothing in this policy is intended to remove or restrict any mandatory consumer rights provided by applicable laws and regulations of Nepal.

15. Contact

For return or replacement assistance, customers should contact RaRa Deals through the official support channels available on the website or mobile application.

RaRa Deals Pvt. Ltd.
Website: https://raradeals.com
Support Email: support@raradeals.com
Phone: 9747339777
Address: Lamki, Kailali Nepal