Shipping & Delivery Policy

Effective Date: August 13, 2026
Last Updated: August 13, 2026

RaRa Deals provides an online marketplace connecting customers with independent Sellers and delivery partners across Nepal.

This Shipping & Delivery Policy explains how Orders are prepared, dispatched and delivered.

1. Delivery Coverage

RaRa Deals aims to provide delivery services across Nepal.

Actual delivery availability depends on:

• Customer location

• Seller location

• Product type

• Product availability

• Delivery partner coverage

• Road and transportation conditions

• Other operational factors

Some remote or restricted locations may have limited or unavailable delivery services.

2. Order Processing

After an Order is successfully placed, the Seller may need to verify and prepare the product before dispatch.

Processing time may vary by Seller and product.

An Order confirmation does not necessarily mean that the product has already been dispatched.

3. Delivery Time

Estimated delivery time may vary depending on:

• Seller processing time

• Customer location

• Delivery partner

• Product availability

• Weather

• Traffic

• Public holidays

• Transportation conditions

• Other unforeseen circumstances

Any displayed delivery date or period should therefore be treated as an estimate unless specifically stated otherwise.

4. Multiple Sellers

Because RaRa Deals is a multi-vendor marketplace, products purchased from different Sellers may be processed and delivered separately.

A single checkout may therefore result in multiple Seller shipments or deliveries.

5. Shipping Charges

Applicable shipping charges may vary according to:

• Delivery location

• Seller location

• Product size or weight

• Delivery partner

• Order value

• Promotional campaigns

• Other applicable factors

The applicable shipping charge should be displayed during the ordering or checkout process where supported.

6. Order Tracking

Where shipment tracking is available, customers may view the relevant delivery status through their RaRa Deals account, mobile application or available tracking system.

Tracking information may be provided by the applicable delivery partner.

7. Delivery Attempts

Customers should provide an accurate and reachable:

• Name

• Phone number

• Delivery address

• Landmark

• Other required delivery information

If a delivery cannot be completed because the customer is unavailable, the address is incorrect or the customer cannot be contacted, additional delivery attempts or applicable charges may apply.

8. Delayed Delivery

Delivery may be delayed because of:

• Severe weather

• Road closures

• Natural disasters

• Transportation disruption

• Public emergencies

• Operational issues

• Security restrictions

• High order volumes

• Delivery partner issues

• Other circumstances outside reasonable control

RaRa Deals will make reasonable efforts to coordinate delivery where possible.

9. Damaged Package

Customers should inspect the package when reasonably possible.

If the product appears damaged, customers should retain the packaging and report the issue through the applicable Return/Replacement process.

10. Wrong or Missing Product

If a customer receives a wrong or missing item, the issue should generally be reported within 7 days of delivery.

The case may be verified before a replacement or other applicable resolution is approved.

11. Delivery Partners

RaRa Deals may use third-party delivery and logistics providers.

Delivery may therefore be subject to the operational procedures of the applicable delivery partner.

12. Delivery Address Changes

Customers should verify their delivery address before placing an Order.

Address changes after an Order has been processed or dispatched may not always be possible.

13. Undeliverable Orders

If an Order cannot be delivered after reasonable delivery attempts, the Order may be returned to the Seller or handled according to the applicable operational process.

Any refund or replacement will be handled according to the Return & Refund Policy and applicable law.

14. Contact

For delivery-related assistance, customers may contact RaRa Deals through the official support channels provided on the website or mobile application.

RaRa Deals Pvt. Ltd.
Website: https://raradeals.com
Support Email: support@raradeals.com
Phone: 9747339777
Address: Lamki, Kailali Nepal